Guest Information
CLICK & GO!
(On this page.)
How to Get to Your Rental. and What to do when you get There.
Fourpeaks Guests have Housekeeping responsibilities.
What to bring.
About deposit payments and cancellation fees.
Limited occupancy.
If you bring your pet. Guest Information for Dogs.
No Smoking.
About arranging your arrival time.
Complaint Department.
Emergency Information.
"Very unhappy with the degree of hospitality we received." (An Email Exchange.)
& Safety First!
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(On thr next page.)
Gas lighting.
How to "push in."
Gas lighting and cooking safety.
Gas emergency information.
Heating with wood.
Building a wood fire.
Maintaining a fire.
Closing down a fire.
Types of wood heaters.
Wood fire emergency information.
Water safety. Don't drink the water!
No campfires.
No hunting or firearms.
Permission by owner.
"the process of making the reservation was problematic." (A Letter With a Footnote.) HOUSEKEEPING RESPONSIBILITIES. Fourpeaks is a backcountry vacation rental--a private property with no service staff, no chambermaids. Your accommodations will be clean and orderly when you arrive. Our Guest Information--"Leave it as you find it."--floors broom swept, counter and stove surfaces washed, and all contents back in order like when you came.
CLICK HERE for more about your Housekeeping Responsibilities-- a list of Cleaning Materials Supplied and a Departure Day Checklist.What to bring. Fourpeaks accommodations are supplied with pillows and blankets, complete kitchens and most everything else--but not bed linens and towels. Guests must bring their own bed linens and towels. And drinking water. CLICK HERE for all "the extras" you'll find at camp (More for Guests). and CLICK HERE for still more about the stuff we supply at our Frequently Asked Questions. 
FINANCIAL ARRANGEMENTS. A Deposit Payment of one-half the rental amount, by credit card, is required to secure reservations. The balance of rent is due on arrival. Payment is accepted by check, cash or money order. NO REFUNDS for early departure. A cancellation fee of 10% of the rental amount applies for reservations cancelled 30 days or more before the rental date. Deposit payments for reservations canceled less than 30 days before the rental date may not be refundable. Fourpeaks will, in the case of such cancellations, make every effort to rebook the canceled accommodations, but Deposit Payments will be refunded only to the extent that rebookings can be made, less a 10% cancellation fee.
OCCUPANCY of the accommodations and use of the property is limited to persons (and pets, if any) covered in a Reservation Letter (which also shows dates, place and price) we send to conclude a booking. Changes or additions to your vacation party must be arranged in advance. This includes day visitors. [CLICK HERE to see Sample Reservation Letter.][MORE ABOUT Occupancy. Planning a family reunion? Sharing an accommodation with another family or couple. Planning something with group of friends. ] [CLICK HERE if you plan to bring your pet.] 
Guest Information FOR DOGS..Your dog is welcome if arranged in advance and covered in our Reservation Letter. Your pet must be under your control at all times (on lead or off lead). Pets may not be left alone in the buildings. [CLICK HERE if you plan to bring your pet dog to Fourpeaks. This page is a MUST READ for guests with dogs.] 
 NO SMOKING.Fourpeaks is a smoke-free vacation place. Smoking is NOT PERMITTED in any of the Fourpeaks living spaces. (If you must smoke--please do it out-of-doors, in the privy, on an open porch, screened porch or view deck. Carefully extinguish matches and crush and pick up your butts. Thanks.) 
How to Get to Your Rental and What to Do When You Get There.
Fourpeaks is on a New York State Scenic River Corridor. (It' so pretty we decided years ago even a small sign would seem out of place.) And Stonehouse Road in Jay NY 12941 is probably not on your map! Certainly your Fourpeaks rental cabin is not! You need our directions to get there! And you need the safety/arrival information for guests--"What to Do When You Get There."
CLICK HERE for How to Get to Your Rental. and What to do When you get There. Thanks.
WE NEED TO KNOW ABOUT WHAT TIME TO EXPECT YOU.Let us know when making your reservation. Not sure? Make an estimate. The exact time is not important. But whether it's early afternoon or late, or some other time that we arrange with you, we need to know when to be around to greet you. Arrivals are OK any time after 1PM until an hour before sunset. After 1PM. We'll agree to an earlier arrival time, if at all possible. 
An hour before sunset.
Except for returning guests, late arrivals can be a problem. Arriving after dark at an unfamiliar off-the-road camp--without electric lighting or central heat--may be difficult and unsafe. If your travel plans are fixed, we'll agree to a late arrival, if at all possible. But it's essential for a late arrival that you have carefully studied How to Get to Your Rental. & What to do When you get There. in advance and you bring a printed copy with you.
Guests who are delayed in transit and expect to arrive after dark should contact us by phone 518-524-6726. We will do our very best to accommodate them. Guests staying at Ridge or Wolf should be prepared to take alternate housing arrangements for the first night of their stay.
[CLICK HERE for complete local sun and moon information, including time for sunset.]
Problems? Complaints? Please don't keep it to yourself! Fourpeaks Housekeeping and Engineering
offices are open all day (and into the night as well.) Out of sugar, candles, dishsoap? Mantles busted? Gas off?
No water? Phone 518-524-6726 or come to Camp Barn. We'll make it right. Promptly. Courteously. Thanks. CLICK HERE for guest complaints and more on the subject "I appreciate your telling me about the pepper grinder and the mattress cover " (An Email Exchange.)  EMERGENCY INFORMATION for Fourpeaks Guests. What to do. CLICK HERE for a thorough directory of local emergency services. A copy is distributed to guests on arrival. YOUR HOST IS THERE TO HELP! In any Emergency Situation please come to Camp Barn for help and assistance day or night.Worried about poison ivy? CLICK HERE for Poison Ivy information and help. 
"Very unhappy with the degree of hospitality we received." (An Email Exchange.)Subject: REMOVE Date: Sun, 17 Sep 2000 17:30:18 EDT From: "KC"@aol.com To: YourAdirondackGuide@4peaks.com Subject: our stay Date: Sun, 17 Sep 2000 17:54:40 EDT From: "KC"@aol.com To: YourAdirondackGuide@4peaks.com Dear Martin, My husband, David, and I just finished a week long stay at the The Cabin. Not usually one to criticize, I feel there is something I need to pass on. David and I were very unhappy with the degree of hospitality we recieved. I am not speaking of the accomadations. In fact, we found The Cabin to be quite nice and we enjoyed the area and the isolation. The problem- we felt like an inconvenience. We did not expect to be treated as though we were at the Hilton, but we did expect some degree of common respect. We were treated as tourists who probably were not prepared for the primitive setting that we chose. This was not the case. I am sure that you have had guests that were unhappy in this respect, but It would be wise not to treat eveyone with the same degree of skepticism that we were confronted with during our stay. Did we love the area and Our cabin, Yes we did. Will we be returning- absolutely not. If you wish to encourage return visitors, I would recommend that you treat your guests more fairly, not just as an inconvenience to be gotten rid of by returning part of thier fee and sending them to a hotel. Kim C. Subject: Re: our stay Date: Tue, 19 Sep 2000 13:44:54 -0400 From: MartinAndLouise Reply-To: VisitUs@4peaks.com Organization: Fourpeaks--Adirondack Backcountry Camps To: "KC"@aol.com To: Kim and Dave C. At: [email address deleted] Dear Kim, I'm sorry to get your note. We must have made a bad first impression. Fourpeaks vacation places are fun and private, but the amenities are anything but standard, especially at the camps, and we have to personally show each accommodation to be sure guests are comfortable-- and safe. Since the places are spread out over 2-1/2 miles on two separate parcels, this takes time and planning. We explain how we manage this in our Guest Information at http://4peaks.com/foshort.htm Five guests were expected on the day you arrived and Louise and I had a busy afternoon ahead of us. You had arranged your arrival for between 1PM and 2PM, but you arrived well after 4PM without phoning ahead. I was on my way out the door to jeep some folks up to the Ridge and had time only just to show you to the The Cabin and ask you to let yourselves in. Louise came by later to show you the gas lighting, water, fireplace and kitchen. I am truly sorry you thought I was inhospitable when I just didn't have time to greet you properly. I wish you had spoken to me about this sooner, as I'm sure that we could have gotten over the initial unpleasantness. Vacations are or should be a time for general good feelings and I'm glad you enjoyed your stay at The Cabin anyway. Please accept our apologies. Consider another visit. We'll extend a 50% discount and go way out of our way to make you feel comfortable and at home. Sincerely yours, Martin Schwalbaum Member Whiteface Mountain Visitors Bureau Member North Country Chamber of Commerce 518-563-1000
 Are you in this picture? Fourpeaks hosts now welcome paying guests to a 700-acre rest and playground for vacations in the Adirondack Great Camp tradition. Couples appreciate Fourpeaks secluded settings. Outdoor loving families have fun exploring our accessible wilderness. Folks with dogs enjoy the open spaces to run their pets. A private nature rereat. For a vacation away from it all. Are you in this picture? CLICK HERE to find out! [More about this at Frequently Asked Questions.]  Inquire about a Fourpeaks Adirondack Vacation/Getaway. (Easy Inquiry Form.)
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